Terms of Service

1. Who we are

Movena is operated by Movena ApS, a company registered in Denmark. References to "Movena", "we", "us", or "our" mean Movena ApS. References to "you" or "Customer" mean the company or person that has signed up for an account.

You can reach us at support@movena.io.

2. The service

Movena provides a cloud-based platform for moving companies to manage leads, quotes, jobs, crew, vehicles, storage, and customer communication. We may add, change, or remove features over time. We'll give reasonable notice of material changes.

3. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorised access. You must be authorised to bind your company when you accept these terms.

4. Acceptable use

You agree not to:

• use Movena to break the law or infringe on others' rights;
• upload malware or attempt to interfere with the service;
• reverse-engineer, scrape, or resell the platform;
• send unsolicited bulk email through the platform.

5. Your data

You retain ownership of all data you upload (leads, customer details, quotes, files, etc.). You grant us the rights necessary to host and process that data so we can provide the service. We process personal data as described in our Privacy Policy.

You are responsible for ensuring you have a lawful basis to share your end-customers' personal data with us, and for honouring their data-subject rights.

Tenant-generated business data — including leads, customers, jobs, quotes, invoices, inventory, vehicles, tasks, and automations — belongs to the tenant (your company) and is not included in an individual user's personal-data export under GDPR Article 20. When an individual user requests deletion of their account, only their personal data (profile, memberships, role assignments, notification preferences, crew identity, and audit-log entries they authored) is removed. Tenant business data is retained for the tenant; deletion of an entire workspace is a separate request from a tenant owner.

6. Fees and billing

Paid plans are billed in advance per the pricing shown at signup or in your subscription settings. Fees are non-refundable except where required by law. We may change pricing with at least 30 days' notice before your next renewal.

7. Suspension and termination

You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate the service if you breach these terms, fail to pay, or use the platform in a way that risks harm to other users or to us. Upon termination, you may export your data for a reasonable period before it is deleted.

8. Service availability

We aim to keep the service available but do not guarantee uninterrupted access. Maintenance, third-party outages, and force majeure events may cause downtime.

9. Warranties and liability

The service is provided "as is" to the maximum extent permitted by law. Our total liability for any claim arising from the service is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

10. Changes to these terms

We may update these terms. If changes are material, we'll notify you by email or in-app at least 30 days before they take effect. Continued use after the effective date means you accept the updated terms.

11. Governing law

These terms are governed by the laws of Denmark. Disputes are subject to the exclusive jurisdiction of the Danish courts, without prejudice to mandatory consumer protection rules.